Feedback and comments from our valued customers
Blackmore Vale Leisure voted the Number 1 dealer in the UK for Customer Satisfaction 2018!
The team at Blackmore Vale Leisure are holding their heads high this week after being voted by their customers the best dealer in the UK for Customer Satisfaction for New Caravans. Not only did Blackmore Vale Leisure win but they leap frogged past winners and contenders to record the highest satisfaction percentage ever seen in this nationwide competition.
An incredible 97.2% with every single vote saying they would happily purchase from the Dorset based family business again. It was so nearly a clean sweep as Blackmore Vale scored so highly in every aspect they came a very close 2nd for the Pre Owned Customer Satisfaction Award.
Practical Caravan Magazine and The Camping and Caravanning Club hosted the competition with the results being announced last Thursday in Manchester with Julia Bradbury presenting the awards. Blackmore Vale have now double Gold Status for Customer Satisfaction thanks to their customers who purchased caravans through 2017.
Good Morning Catherine
I just wanted to say thank you for all your help with our caravan purchase. We have returned from our week in the New Forest and everything was really successful and we loved every minute. Everyone at BVM Caravans was so helpful and friendly and we are so impressed with it all. We shall return for servicing next year so will see you again!
Kindest regards to all
Great weekend. Please thank all your team. That was the best caravan ever. Loved the configuration, especially the bathroom. Top job again from BMV.
Mr & Mrs G
Previous outstanding service in 2015 meant I could fully understand how BMV Caravans won a Customer Service award in 2018. Our recent dealings and subsequent purchase have demonstrated how the business has somehow managed to improve even further.
Whilst Catherine has moved deservedly onwards and upwards she still imparted the front of house assistance we enjoyed so much with the 2015 purchase when absence dictated a need and indeed that personal historic contact proved comforting, again honest and not sales oppressive at all. Is she irreplaceable, well yes in many ways especially as her tutorage and guidance of Simone as her sales replacement position is testament to her personality and invaluable skill set.
Simone, around her holiday, maintained the contact we have come to enjoy from BMV. Keeping us plied with coffee, information and assurance of progress, in a manner other dealerships, where no business loyalty exists, still cannot match BMV; you should be proud of her and Catherine despite my being a “different” (maybe difficult) and demanding customer. No doubt she had dealt with some characters in her previous life and was merely toying with us but she was efficient, proficient and fun to deal with. Nothing was too onerous and she continually assuaged and delivered.
The backroom team led by Peter similarly continues to provide a wealth of experience and immense skill. It was a pleasure probing and picking his brains over engineering principles and his knowledge of the caravan art is infinite. Again, for the customer his approach must be so valuable be they experienced caravaners or novices. He came up trumps as usual during handover and his opinions were valued pre commitment and agreement to the sale. That input I believe must be capitalised and his skills and knowledge will swing and doubters with ease.
Your own assistance was similarly valued and the hands on trial etc and easy communication/ way in which we completed proved the rationale for maintaining our relationship with BMV, thanks.
You remain a genuine “Family” business providing an excellent service and backup, we will meet again in the future.
Feel free to use this tome as you see fit.
John & Sally
Hi, this is a note to thank you for all the time that you spent helping us and giving us your wisdom and advice when we collected the T@B earlier this week . We very much appreciated your calm and patience !! We enjoyed our stay on your site . We had an uneventful journey home — thank you for the route advice — , even negotiating a stop at Exeter services ; and the van is safely tucked up in secure storage. We will have a break in a couple of weeks on a local camp site to keep our hand in . We will certainly be back to have the van serviced.
All the best
P & C
Thank you for your amazing customer service when we purchased our caravan. A big thanks to Paul S went beyond his customer service staying later for us, assistance was excellent. Thanks for the rain effects they were a good test for the awning. All the staff could not have been more helpful.
Mr and Mrs T
I would just like to thank you and your staff for the friendly and helpful assistance that we received during the purchase and handover of our van. Particular thanks to Darryl, Pete and Paul for everything that they did.
Lee, Maria and Harry
Just wanted to say a very big thank you to you all. We are thrilled with our T@b. The service we received has been second to none, Paul made sure we knew all we needed to know and Liam was a great help with the Awning. We are now looking forward to many adventures.
Thank you all so much.
M & A
To you all, A big thank you for everything. Everyone has been so helpful, polite and made our purchase/stay very easy.
Buying a caravan from Blackmore Vale Leisure was a very pleasant, informative & helpful experience.
We were given a warm welcome on arrival by Darryl, tea & biscuits were a nice touch & then we were shown out to the caravan where we were given a complete run through of all the working parts, electrics, gas, bunks, toilet, water works & fitted a new number plate.
The help couldn’t have been more useful & the attention to detail meant that when I left I was completely confident that I’d have no issues when it came time to touring.
I could not recommend this company high enough.
Mr and Mrs H
Dear Catherine, We would like to take this opportunity to express our thanks to you and all the staff at Blackmore Vale Leisure.Having bought our caravan (Lexon 590)from you last year which we found a brilliant experience from start to finish, we have just returned to have the annual service.The customer service received was again exceptional, we managed to stay for 2 nights. On arrival the caravan was already on site with the heating on and the fridge on, a really nice touch.Please pass our thanks to all the staff who help to make this a very professional and recommendable company.Already thinking about next years visit.Best Wishes Mike and Nicky H
Mr & Mrs T
Neville B – Caravan hire for New Wine
I am writing simply to thank you for the superb service you provided for my visit to the first week of New Wine.
On my arrival I found the caravan already set up in the right place, with a clearly displayed notice in the window with my name on it. I was impressed with the layout of the caravan, especially the excellent spacious bathroom and the fact that it was all very clean.
I contacted you by phone and your representative soon came and explained how everything worked. The fridge and hot water system were easy to operate and amazingly efficient.
Without further prompting from me your representative came mid week to check that all was OK, which it was.
On the last day your man came at the agreed time. I was just finishing cleaning up and he told me not to worry, he would see to it.
All of this was in stark contrast to friends in the neighbouring hired caravan who had to cope on their own with blocked toilet, fridge not working, water pump malfunction etc..
I would not hesitate to use you again or to recommend your company to anyone. If my friends go again next year you may well hear from them.
Good morning Kathryn – I just wanted to say a big thank you to you and your team for your excellent service over the past week when we were at Black Knowl in the New Forrest. The Lunar 640 we hired from you was fantastic – please thank Paul for us for being on time delivering and picking up the caravan and for making such a good job off putting up the awning. He also helped my daughter and boyfriend with their Elddis two berth at the same time (they were delighted with their caravan also). We had a great week and much of this was down to your wonderful caravans and brilliant service. Thank you once again – we’ll certainly be in touch again for the next outing. Very best wishes. The I Family
Mark and Susan G
It was wonderful to find the van all ready sited and ready for us to try overnight.
We used Blackmore Vale Leisure for the Goodwood Revival and they were spot on. Great service from real humans. Very, very impressed.
I hired a caravan from blackmore for a local race event and i would like to say that I received the best customer service any one could wish for. All staff are fantastic and the service is second to none . thank you all very much .
Helen and James R
I’d like to thank Catherine in Sales and Pete and the Service dept for all their help – you really have an excellent team and should be proud of them!
‘Just four weeks ago we popped up to Blackmore Vale caravans for a nose around, we went with our daughter and Son in Law … they had been in before and had commented how helpful they were and what nice caravans were on display. We sold our last caravan in Spring 2013 and have been ‘old hold’ since our grandchildren arrived. Straight away we were impressed, very clean and well looked after second hand stock and extremely friendly and knowledgable staff.
24 hours later we had committed to buying an immaculate 2006 Sterling Europa (it looks virtually brand new and feels it too) and our daughter and son in law bought a 2012 Lunar Venus. We are needy customers’ and had a lot of queries – each and every one answered quickly and when we asked to start delivering in early the mountain of stuff needed for the 2 van’s and their youngest occupants (aged 2 1/2 and 5 months) to the vans nothing was too much trouble.
For the first time ever we took advantage of a handover and stay option … I would recommend this to anyone now matter how seasoned you are!They even managed to get us a stunning weekend weather-wise ! Sadly we couldn’t take our caravan home as the factory fitted Westfalia tow hitch wouldn’t accept the Alko hitch (something else that the guys had cleverly pointed out) … but that was no trouble, they stored our van until our son-in-law could collect it for us. As seasoned motorhome and caravan owners I’d like to say that NO dealer has ever impressed us so much – we do not have any hesitation in recommending them and when time comes to upsize we won’t go anywhere else.
If only our car dealership was as capable and helpful !!
Thank you to you all – a thoroughly pleasurable buying experience.
I’m emailing to say thank you for the quality of your service and for the excellently appointed caravan. I’ll have no hesitation in contacting you when next I attend New Wine at Shepton Mallet.
Keith & Brenda A
Just to say how pleased we are with the Bailey Olympus, and with the way you all treated us. A very professional and friendly deal, and a thorough, unhurried handover, our thanks to all the team at BMV.
May be back to look at a porch awning yet!!!!!
Hi there ! People are very quick to criticise , less speedy to praise !
Just wanted to say thank you for providing superb service – nothing was too much trouble , even when this morning your super staff had to remove the handrail so that the steps would fit into the car !
Very pleased + very impressed – thank you !!
Best wishes ,
Laura – Insurance company
Many thanks for that Catherine and for all of your and Leanna’s help I thoroughly appreciate how easy you have made this as this is the first time that I have ever had to deal with hiring of mobile homes.
I have told Mrs B to expect delivery on Thursday and she is delighted.
With kind regards
John & Jane
Hi Catherine, With our caravan purchase and over our two night stay, we were really impressed with everything that people at Blackmore Vale did; everyone was very helpful and went over and above what we expected. Please pass our thanks to everyone.
Gill & Steven
A thank you to yourself,Pete and Liam at BMV for the warm welcome we received at our recent visit. As always, the caravan service was expertly completed and the customer service exemplary. We always enjoy our visits to Shaftesbury and it was good to see you all again.
Ms Evey L
Can I also say how helpful and lovely everyone at BMV caravans has been, even before we actually booked with you the service was fantastic and has been ever since, its not often you get such a well run pleasant and reliable company, along with staff to match! I wont hesitate in recommending you to anyone in the future.
Mr Tony G
Dear Catherine, Many thanks for keeping me informed about the caravans and the one i bought suits my requirements also a special thanks to Paul who delivered the van and set it up. The service we received from you was excellent, I would not hesitate to recommend you to family and friends. Thanks Again
From Lin and James
Thank you Blackmore Vale Leisure for making the purchase of our caravan so pleasurable. Your service is admirable and totally recommendable. We are very happy with our purchase and would totally recommend your family Service.
From Barry and Angela and Barney
Dear Catherine, We would like to thank you and your team for your patience and assistance in buying this lovely caravan, we are very pleased with it and enjoyed our weekend stay with you. We would highly recommend you to anyone who is looking for a caravan. From Barry and Angela and Barney
James Shepard, Larmer Tree Festival Director
“Blackmore Vale Leisure work hard to always provide something very special as one of our Comfy Camping suppliers. Larmer Tree Festival-goers love their great customer service, including their delivery and collection to and from the site. We’re delighted they’ll be a part of our 25th year; they’re the perfect match for a festival which is all about escaping from everyday life and having an unforgettable experience.”
From Mr and Mrs M
What a van……..Just spent two nights at BMV collecting and using our fantastic 2015 Lunar Delta TI. The van was brilliant and the staff were great. I would like to offer Pete our thanks for his patience in explaining, more than once, the numerous luxury optional extras. The whole experience of purchasing from BMV was great and my special thanks to Catherine for dealing with all aspects of the purchase. Highly recommended dealer.
From – Les and Jane G
Just like to say many thanks to everyone at Blackmore Vale for making our transition
What a great bunch of people so helpful. Nothing is too much trouble
Les and Jane Goodwin
from – Laurie – B
Dear Blackmore Vale,
I am writing to express my utmost thanks to your company and for the caravan that we stayed in recently whilst at New Wine (Week 1) It was the most amazing time for me and my two boys. I am a single parent with two boys one with a learning difficulty and the other with a physical one. We have been to New Wine for the last four years and we have stayed in some pretty inadequate caravans and I was so nervous for that to be repeated again, but I can honestly say it was worth every penny. My boys felt safe and comfortable, we all slept so well and the caravan was just so beautiful, spacious and clean. My 7 year old was over the moon when he saw it and still talks about it now. So thank you from the bottom of my heart for helping to give us a lovely holiday
all the best
from – Mr Rich L
Hi Catherine,Me again! No problems to report! it’s just to say that we are over the moon with our caravan. We nominally like new but circumstances dictated this was not possible at present, so we were a little dubious about a second hand caravan, however the condition of the sirocco you sold us for its age was excellent. That leads me on to the sales experience with Black Moor Vale Leisure and directly yourself. On the first viewing of our van it was a fowl day and the fact you had made the effort to ensure the van had power and was warm with coffee and biscuits provided and the very low sales pressure made us feel welcomed and very relaxed, giving us time to ensure we made the correct decision for us. After deciding this was the van for us we then took you up on your offer to stay overnight to ensure we knew how to work everything and iron out any problems so we wouldn’t have to drag it all the way back and also just to have a night out. What a brilliant service even though it was another horrible night. We then had Pete show us around the van and all I can say is how we were very impressed with his knowledge and can do attitude, he even stayed long after his work day on Friday had finished to sort out some small issues. He also made us feel very comfortable in his presence and made the experience very enjoyable. So a big thank you to yourself for always getting back to me so promptly all over the new year and providing such a professional service. Can I also ask you to pass on ours thanks to Pete and the rest of your team for the fantastic job they are all doing. It was a pleasure doing business with you and I would certainly recommend you to others!!!! Once again a big thank you Kind regards Rich from – Peter & Jenny “Thank you to Paul, Pete and Catherine for such exceptional service and a great buying experience for the purchase of our first Motor Home. Paul went out of his way to help us and together with Pete’s handover ensured that our first trip the day after collection went smoothly. It is unusual to find a company that does treat customer service as a top priority.” Thanks once again and kind regards, from – Gary and Mandy Dear Paul and Ben, We would like to express how fantastic the customer service was that we received from yourselves. Having just returned from our first family holiday we would like to say how pleased we are with our caravan purchased from you.
We will and have recommended your company to everyone. Thank you again for the wonderful service we received. From – Charles and Riette Dear Ben Buying a caravan from Blackmore Vale Leisure was a fabulous experience. This was down primarily to you. We are new to caravaning but we learnt so much from your expert instruction. Thank you for being so patient with us. It was great to be taught by someone who was polite honest kind and knowledgeable. We certainly recommend you without reservation to any friends of ours looking to take up caravaning. Best wished from – Jenny B To Catherine: Thank you for your lovely “Sales” manner and always there at the end of the phone with any questions that I had (being a first time caravanner) To Ben: Thank you for showing me how everything “worked” in the caravan and was always there when I needed you! Including taking down the awning. To Paul: Thank you for taking me out on my first “towing lesson” the towing is easy, its the reversing that the problem!! Best Wishes
From – Steve and Gill T
Just to let you know that we arrived safely in Kent having towed our new 304 effortlessly.
We really appreciated the warm welcome from you and Ben when we arrived at BMV leisure and it was so reassuring for the caravan to be set up and to have everything explained to us, given that we were caravan newbies.
We had a wonderful week at Shaftesbury and you were both on hand to answer our many queries as well as resolving two minor issues, on both occasions before I had returned to the van from your office.
The advice and support from Ben and Peter was invaluable……to the extent that I was able without any difficulty to unhitch and park up our new acquisition on the drive, where it is now looking quite splendid.
The Elddis 304 has exceeded our expectations and we would like you to know that the customer service we have received from you right through from the NEC in February until now has been exemplary. Thank you.
We will certainly be in touch again and have recommended you to our friends.
From – Mr and Mrs W
We just wanted to say thank you for fantastic customer service.
We purchased a Swift Accord 470/2 and collected it last weekend. From the initial contact with Paul, to Ben and Catherine’s assistance and advice when we collected the caravan – the level of service was second to none.
We arrived home in one piece, and are now looking forward to our first trip away.
We will, no doubt, return when the service is due.
Stephen, Karen and Matt
From – Mr S
I just want saying to you many thanks for support me and help me
Today I feeling much happier now and thanks Paul for show me and help me
I must saying your company is good firm best
Mr & Mrs Peter M
Thank you and Catherine for your hospitality and most pleasant demeanor on the two occasions that we visited you. I have transferred the full balance to you and this should arrive tomorrow, Monday that is. It was a pleasure doing business with you.
From – Mr Mike S
Greetings and thanks for the service voucher which arrived today.
I bought my 2nd hand Swift Challenger from you two years ago and the reason it has not been back to you as its now living in a muddy field in France. It works very well and the solar panel you installed keeps the battery well charged….
The Caravan you sold me has become a indispensable part of my project and since I bought it the flexibility it gives me has improved the quality of my work as quite literally I can sleep on top of a shot and wait for the best light.
Having fitted a new pump inside the caravan myself and recently having called Peter for advice as to how to dis-asemble the inlet valve I just wanted to say how much I appreciate his support on matters like that. His patience and clarity of explanation were great and the fact I managed to fix it first time around was a real comfort as techie problems in remote areas are a bit of a drag so just would be grateful if you could pass on my compliments to him and thank him for his time and effort on my behalf.
Mr Paul M
Just a quick thank you to you all at Blackmore for all the help and assistance you have provided and the couple of nights on your site.
The Tab towed very well behind our car, hardly noticed it was there.
Please convey our appreciation to all the team especially Ben who was extreamely helpful, Kevin who helped with the awning and gas and Paul for his assistance.
From – David and Suzanne
We would like to thank you all for the helpful advice and service you gave us when we purchased our first caravan. All the staff were very helpful with the advice given and there was no pressure to make a sale. From start to finish we felt the service was excellent and would definitely come back and buy another caravan in the future.
To all at Blackmore Vale Leisure, I would like to say a BIG THANK YOU for the wonderul caravan we stayed in at New Wine last week. It was clean and all the team were very helpful. I think we will be booking it again, Best Wishes
From – Trish and Steve F
Just to say thankyou very much for the repairs you carried out on our caravan, and the great service you gave us. It was very much appreciated. Thank you again
From – John and Liz
Thank you so much for all your help with our new Tab 400, we had a great first couple of weeks camping dispite the interesting weather! Thank you for such a thorough and helpful introduction to our new caravan.
From – P & M R
We would like to say a big thankyou to every one who along the course of us buying the Compass Magnum from you helped us. Being our first touring carvan you all put us at ease and every question we asked seemed no trouble to answer by everyone.
From – Pauline J
I would like to thank you all for your help and good service you have given me. When you buy a touring caravan you are not expecting the excellent after service that Blackmore Vale have given, including Pete in the workshop. A Big thank you to all of you.