Please see below our terms and conditions for sales on line / by telephone for accessories and awnings.
Please read and consider these before purchase.
To Place an order please call our team on 01747 851497
Goods must be paid for at point of order by debit card. We accept credit cards but charge 2% handling fee.
If you wish to contact us by email
Our registered address is
Blackmore Vale Leisure Ltd
We will be able to inform you on enquiry of a delivery timescale and any delivery charges.
Delivery usually takes between 3-5 working days with the exception of bespoke orders.
Any missing/damaged items need to be reported within 24 hours of delivery.
Please note sizing the awning is solely the customers responsibility.
Right to Cancel:
Returns are allowed up to 14 working days after receiving the goods, please contact us to arrange to return. Goods must be in original packaging and in BRAND NEW CONDITION. All postage costs are the customers responsibility and for Isabella Awnings there is a re stocking charge of £25 per box.
Upon return, goods are inspected and if deemed new and unused a full refund will be given.
Please note awnings that have been through an awning rail or have been made dirty or wet are deemed second hand and therefore subject to handling fee.
If an awning is faulty please call us to organise a return and upon inspection confirming this a replacement will be sent.
Any special orders and made to measure awnings are non refundable, however if faulty and in warranty will be replaced / repaired.
Warranty vary from manufacturer to manufacturer – but most are 12 – 24 months: please ask for your specific product if you are unsure.
Prices and terms & conditions set out in this website are correct at the time of publishing. If on the rare occasion where there is an error with product details or pricing, we will do our best to inform you at the earliest opportunity when your order is placed. All products are subject to availability.
We reserve the right to amend prices or change / remove a product from sale at any time.
Every effort has been made to ensure that the specifications given on this website are correct at the time of going to print, however technical data, dimensions and weights serve as a guide only. Sometimes product specifications may change, in such instances we’ll do our very best to inform you when placing your order. All our sizes and measurements are approximate but we do try to make sure they are as accurate as possible. No guarantee is given or implied that goods will confirm in absolute detail to the description or illustrations published.
These terms and conditions do not affect your statutory rights as a customer.
We are happy to answer specific questions.